RETURN POLICY

MyZucci strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges within 3 days from the date of shipment and in new, unused condition with original packaging.
You must contact us at customerservice@myzucci.com prior to return/exchange products to us. We will not process your refund or exchange request without early notification.
Please refer to Return & Exchange for the terms as following:

1. Order Cancellation

We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us at customerservice@myzucci.com immediately once you decide to cancel the order. We will not accept order cancellation request if the orders have been shipped.

 

2. Exchange

We will accept exchanges for a wrong style, size or colour. Because of high cost in international shipping, we will ship the correct one in your next order shipment.
Please contact our customer support before sending the products back.

 

3. Refund

If you are not satisfied with our products (Not Quality Problem), you can choose to be refunded the cost you paid for any of your initially ordered items if they have been returned in original condition to our warehouse. As you know, it will be high tax to import the textile from other country in China. After we Clear Customs, we will show you the Customs tax cost to pay. And shipping cost is non-refundable unless the item is found to be faulty or damaged due to our fault.
Please contact our customer support for refund assistance.

 

4. Special Promotion Products

Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns.
Contact our customer service to get the return address.
Refund to account time:7-10 Days